WithHim
Features Pro FAQ Support
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Support

Need a hand?

Most things in WithHim are fixed in a tap or two — app blocking, the morning alarm, widgets and Pro purchases are all below. If your question isn’t here, email benjaminbartolabac@proton.me and a real person will answer.

Email support

Write to benjaminbartolabac@proton.me. Replies usually go out within 1–2 days.

To get a fix faster, include:

  • Your iPhone model and iOS version (Settings → General → About)
  • The WithHim version, shown at the bottom of Settings in the app
  • What you tapped, what you expected, and what happened instead
  • A screenshot or screen recording, if you can catch it

There is no account, so there’s nothing to look up by email address — those details are how issues get traced.

App blocking & Session Lock

The apps I picked aren’t being blocked

Session Lock needs Screen Time access. Check Settings → Screen Time on your iPhone and make sure WithHim still appears under apps allowed to use it. If access was revoked, open Session Lock in WithHim and grant it again, then re-pick your apps — iOS invalidates the old selection when access is withdrawn.

Blocking also only applies during a reading session. If no session is running and none is scheduled for this hour, your apps stay open by design.

How do I unlock my apps?

Read the passage the session is holding. The lock lifts when the reading is done, not when a timer runs out — that’s the point of it. Deleting WithHim also removes the shield immediately.

A blocked app opens for a second, then gets covered

That’s iOS drawing the shield over the app after it launches, and it’s normal for Screen Time blocking. It isn’t a sign that blocking failed.

Can I change which apps get blocked?

Yes. Open Profile → Session Lock and edit the list. There’s one list, and every session — scheduled or started by hand — uses it.

Does blocking work on iPad or Mac?

WithHim is an iPhone app. Apps are shielded on the iPhone the app is installed on; other devices aren’t affected.

Alarm & reminders

The verse alarm didn’t ring

The alarm uses iPhone’s built-in alarm system, so it rings on silent and through most Focus modes — but it does need permission. Check Settings → WithHim and make sure alarm access is allowed, then open the Alarm tab and confirm the alarm is switched on for the days you want.

Force-quitting WithHim from the app switcher doesn’t cancel a scheduled alarm, but deleting the app does.

The alarm rang but didn’t open the verse

Tap the alarm banner or the Live Activity rather than dismissing it from the Lock Screen — that’s what opens WithHim on today’s verse. If it still lands on the Home Screen, email us with your iOS version; that one is worth a look.

Reminders aren’t arriving

Reminders are ordinary notifications. Check Settings → Notifications → WithHim and allow them, and make sure the current Focus mode isn’t filtering WithHim out.

Widgets & themes

My widget shows an old verse or an old streak

Widgets refresh on iOS’s schedule, not on demand — opening WithHim is the quickest way to bring one up to date. Low Power Mode makes refreshes rarer. If a widget stays stale for a day or more, remove it from your Home Screen and add it again.

The widget background doesn’t match my app theme

Widgets follow your Home feed theme until you pick a theme for the widget itself. Once you choose one, the widget keeps it.

I can’t find the Lock Screen widget

Touch and hold your Lock Screen, tap Customise, then the area under the clock, and look for WithHim in the widget list.

Reading, plans & streaks

Do I need internet to read?

No. All five translations — KJV, ASV and WEB in English, Reina-Valera in Spanish and Ang Dating Biblia in Tagalog — are bundled with the app, so reading, plans and search work with no signal.

How do I change my plan or start a new one?

Open the Reading tab and pick another plan, or build your own from books, chapters or single passages. Starting a new plan doesn’t erase the progress on the old one.

My streak didn’t go up

A day is earned when you open WithHim that day, on your phone’s local date. If you travel across time zones the day boundary moves with your phone. A day that looks missing after midnight usually belongs to the previous date.

Can I move my highlights and notes to a new iPhone?

They travel in your iPhone backup. Restore the new phone from an iCloud or Finder backup of the old one and they come with it. There’s no account, so there’s no server-side copy to sign into.

Pro, purchases & refunds

I bought Pro but the app still asks me to buy

Tap “Restore Purchases” on the Pro screen while signed in with the same Apple Account you bought it with. Family members using a different Apple Account need their own purchase.

Is WithHim a subscription?

No. Pro is a one-time purchase. There’s nothing to cancel and nothing renews.

How do I get a refund?

Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com with the Apple Account you purchased from. We can’t issue refunds ourselves, but tell us what went wrong and we’ll try to fix it.

The purchase failed or got stuck

Check that payment is in order at Settings → your name → Payment & Shipping, then try again. If money left your account but Pro isn’t unlocked, wait a few minutes, tap Restore Purchases, and email us if it still won’t take.

Privacy & your data

How do I delete my data?

Delete the app. Your highlights, notes, journal, plans, streaks and settings live only on your iPhone, so removing WithHim removes them.

Can you see which apps I block, or what I write?

No. Apple’s Screen Time gives the app only opaque tokens for the apps you pick, and the text of your notes and journal never leaves your phone. The full detail is in the Privacy Policy.

I want to request or object to my analytics data

Email benjaminbartolabac@proton.me with the approximate date you installed WithHim and your device model — analytics are tied to a random device ID, so those two details are what make a record findable.

Bugs, ideas and translations

Found something broken, or want a plan, translation or feature that isn’t there yet? Send it to benjaminbartolabac@proton.me. Requests from readers shape what gets built next, and reports of a wrong verse or a bad reference are always worth sending.

Still stuck? Email benjaminbartolabac@proton.me. See also the Privacy Policy and Terms & Conditions.

Privacy Policy Terms & Conditions Support

© WithHim. Made for iPhone.